1. All Sales Are Final

All sales are final once orders are placed. We are unable to cancel, modify, or refund orders due to a change of mind. Exceptions apply to fulfillment issues and other circumstances described below or required by law.

Fall tuber orders will begin shipping shortly after purchase, with orders fulfilled on a rolling basis. Fall orders ship in the fall and will not be held until spring.

2. Combining or Changing Orders

Once an order is placed, we cannot add or remove items. Additional purchases must be placed as separate orders. We are unable to combine separately placed orders or refund duplicate shipping charges.

3. Shopping Cart

Adding an item to your cart does not reserve it. Your purchase is only confirmed once checkout is complete and you receive an order confirmation email.

4. Tuber Packaging & Quality

Each dahlia tuber is carefully selected, inspected, and packaged in wood shavings to help protect it during shipping.

Our tubers are sold individually, not as clumps. Every tuber is inspected before shipping to ensure it has at least one viable eye.

Dahlia tubers naturally vary in size, shape, and appearance. These differences do not necessarily affect their ability to grow and produce beautiful blooms!

5. Tuber Growth & Performance

We take great care in providing healthy, viable tubers. However, once planted, their growth and performance depend on factors beyond our control, including weather, soil conditions, watering, pests, and growing practices.

For these reasons, we cannot guarantee growth, flowering, or overall plant performance after planting. We recommend researching proper dahlia growing practices for your climate and growing conditions.

6. Disease Disclosure

We carefully inspect our tubers for visible signs of disease and damage before shipping. However, as a working flower farm, we cannot guarantee that tubers are completely free of all pathogens, viruses, or other conditions that may not be visible during inspection.

We encourage customers to inspect their tubers upon arrival and follow recommended growing and sanitation practices.

7. Reporting Issues & Returns

Please inspect your tubers immediately upon delivery.

If your order arrives with damaged, missing, or visibly compromised tubers, contact us at sarah@neverlandflowerfarm.com within 7 days of delivery, as verified by tracking information.

Please include your order number and clear photographs of the affected tuber, its packaging, and identifying label.

We will review documented issues individually and determine an appropriate resolution. Due to the perishable nature of our products, we do not accept returns.

If you believe you received an incorrectly labeled variety, please contact us with photographs once the plant blooms so we can review the concern.

8. Order Fulfillment & Inventory Losses

Occasionally, a tuber may become unavailable or fail our quality inspection before shipping.

If we are unable to fulfill an item in your order, we will contact you and offer either a replacement variety of equal value, subject to availability and your approval, or a refund for the affected tuber.

Any remaining available items in your order will still be fulfilled.

9. Fall-Shipped Tubers & Winter Storage

IMPORTANT: Fall tuber purchases require proper winter storage!

All tubers purchased during our Fall Dahlia Tuber Sale will be shipped in the fall. Customers are responsible for properly storing their tubers until spring planting.

Once delivered, the care and storage of your tubers become your responsibility. Temperature, humidity, ventilation, and handling all play important roles in successful overwintering.

We strongly encourage customers to research proper dahlia tuber storage methods for their climate before purchasing.

Neverland Flower Farm cannot guarantee successful winter storage and is not responsible for tubers that rot, shrivel, freeze, or otherwise deteriorate due to storage conditions after delivery.

Cold Weather Warning: Dahlia tubers are sensitive to freezing temperatures. Please consider your local weather conditions before ordering and arrange to bring your package indoors promptly upon delivery.

We reserve the right to adjust shipping dates when severe weather conditions could jeopardize tuber quality. We will communicate any significant delays.

10. Shipping

We ship within the United States only, using USPS Priority Mail.

Orders are processed and shipped on a rolling basis. You will receive a shipping confirmation email with tracking information once your order is on its way.

Please ensure your shipping address is correct before completing checkout.

If your shipment is delayed, lost, or arrives damaged, please contact us so we can help review the issue and coordinate with USPS when appropriate.

11. Local Pickup

Local pickup is available!

Please select the Local Pickup option at checkout, if available, to avoid shipping charges. Once your order is placed, contact us at sarah@neverlandflowerfarm.com to arrange a convenient pickup time.

Pickup instructions will be provided by email.

12. Limit of Liability

We take pride in providing quality dahlia tubers and carefully inspecting every order before it leaves our farm.

However, because dahlias are living plant material, we cannot control their care, storage, growing conditions, or performance after delivery.

To the extent permitted by applicable law, Neverland Flower Farm's liability for issues involving purchased tubers is limited to the purchase price of the affected tubers.

By placing an order, you acknowledge that you have read and understand our Dahlia Tuber Shop Policies.

Thank You for Supporting Our Farm!

We're so grateful for your support of Neverland Flower Farm! Every tuber purchase helps us continue growing and sharing the flowers we love.

We know how exciting it is to add new dahlias to your garden, and we appreciate you choosing our little flower farm to be part of yours.

If you have questions, please don't hesitate to reach out. We're always happy to help and can't wait to see your dahlias bloom!

With love,

❤︎ Dave & Sarah

Neverland Flower Farm — Locally Grown, Lovingly Shared.